Our M/D Totco group is looking for a Field Service Technician in the Washington, PA area. An ideal candidate has a technical background with mechanical and electrical aptitude, is a self-starter, dependable, with a desire to grow in their profession and career. The Field Service Technician will be responsible for installing, maintaining, and servicing all NOV - M/D Totco rental systems throughout West Texas.
Responsibilities
-Work independently with little supervision. Travel to customer locations to install, calibrate, test, and commission NOV-MD Totco equipment and software
- Provide onsite training to customers in safe operation and use of M/D Totco systems
- Perform general maintenance on NOV-MD Totco equipment and software including updates, upgrades, and replacement
- Respond to and manage service calls that require more time than anticipated
- Service calls may include troubleshooting and repairs, additional equipment requests, rig up/down equipment, etc.
- Diagnose and solve problems from non-technical descriptions provided by customers
- Possess superb customer service skills
- Build positive relationships with customers
- Produce timely and detailed service reports, billing tickets, and any other job-relevant documents
Responsibilities
- Install, calibrate, test, and commission M/D Totco equipment and software.
- Travel to customer locations across West Texas.
- Train customers on safe equipment operation.
- Maintain, update, upgrade, and repair equipment and software.
- Troubleshoot service issues and respond to customer service calls.
- Rig up and rig down equipment as needed.
- Diagnose problems from customer descriptions and provide solutions.
- Build strong customer relationships and deliver excellent service.
- Complete accurate service reports, billing tickets, and related documentation.
Qualifications
- High school diploma or GED required.
- Associate degree or equivalent experience preferred.
- At least two years of technical experience preferred.
- Mechanical and electrical aptitude; electrical experience preferred.
- Knowledge of oil and gas equipment, hardware, and software.
- Strong communication and interpersonal skills.
- Ability to work independently with minimal supervision.
- Willingness to travel more than 75% and be on call.
- Ability to work a 10-days-on, 4-days-off schedule with 12+ hour days.
- Must be at least 21 and pass background, driving record, and drug screenings.
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