The Service Engineer is responsible for the installation, commissioning, inspection, preventive maintenance, troubleshooting, repair, upgrades, and technical support of NOV drilling equipment at customer sites, shipyards, offshore platforms, land rigs, and workshops. The role represents NOV during field service assignments, ensuring equipment operates safely, reliably, and efficiently while delivering the highest standards of quality and customer service.
Responsibilities
Responsibilities:
- Performing on-site installation of systems and equipment and ongoing preventive maintenance, repair, and calibration after installation.
- Responding to requests for emergency repairs and services to troubleshoot equipment.
- Providing technical instruction and assistance to customer representatives regarding installation, operation, calibration, repair, and maintenance at customer's sites, developing and further expand technical knowledge and expertise, currently recognized industry standards for engineering ability.
- Maintaining knowledge of applicable product line warranty and accomplish effective warranty administration.
- Planning, preparing and/or instructing both internal and external training programs as required, to impart and perpetuate field engineering and/or product knowledge in area of specialization.
- Providing leadership and technical direction to skilled labor performing work on customer sites.
- Maintaining strong safety mindset to assure the executed work reflects the technical requirements within NOV safety standards
- Preparing timely and accurate technical reports for customer records and a reference for future outages.
Qualifications
Job Requirements/ Qualification:
- Bachelor's degree in related field or equivalent combination of education and experience.
- 5+ years’ experience in a related field is most welcome.
Technical Competencies:
- MS Office products (Word, Excel, Powerpoint, Project)
- Ability to understand hydraulic schematics. It will be advantageous if the candidate is well versed in hydraulic / mechanical systems and also have an in-depth knowledge of the of the Drilling Equipment designed by NOV.
- Preferred working experience in Reliability, Availability, Maintenance and Safety (RAMS) and application of FEMCAs (Failure Mode, Effects, and Criticality Analysis) strategies for predictive maintenance (PM) and corrective maintenance optimization.
Our family of companies is supported by our global Corporate teams, providing expert knowledge from functions including Human Resources, Information Technology, Compliance, Finance, QHSE, Marketing and Legal centers of expertise. We are structured to provide guidance and service above all to all our business operations.
Every day, the oil and gas industry’s best minds put more than 150 years of experience to work to help our customers achieve lasting success.
We Power the Industry that Powers the World
Throughout every region in the world and across every area of drilling and production, our family of companies has provided the technical expertise, advanced equipment, and operational support necessary for success—now and in the future.
Global Family
We are a global family of thousands of individuals, working as one team to create a lasting impact for ourselves, our customers, and the communities where we live and work.
Purposeful Innovation
Through purposeful business innovation, product creation, and service delivery, we are driven to power the industry that powers the world better.
Service Above All
This drives us to anticipate our customers’ needs and work with them to deliver the finest products and services on time and on budget.