Key Responsibilities
• Migrations: Perform on/off process migrations for DCS (Experion/TPS) and Safety systems (FSC/SM).
• On-site Support: Provide high-quality technical assistance, installation, commissioning, maintenance, and repair services for equipment or systems at customer locations.
• Troubleshooting: Diagnose and resolve complex technical issues promptly and efficiently to minimize equipment downtime and ensure optimal performance.
• Customer Interaction: Engage with customers to understand their requirements, address inquiries, and provide training on equipment operation and maintenance.
• Documentation: Maintain accurate, detailed records of service activities, including service reports, equipment status, and updates on customer interactions.
• Preventive Maintenance: Develop and execute preventive maintenance schedules to proactively identify and address potential equipment issues before they become critical.
• Collaboration: Work closely with cross-functional teams, including engineering, sales, and customer support, to provide comprehensive customer service and solutions.
• Technical Expertise: Stay updated with the latest industry trends, product knowledge, and emerging technologies to enhance technical skills and provide effective support.
• Safety and Compliance: Adhere to company safety policies and procedures, as well as regulatory guidelines, during all on-site service activities.
• Travel: Travel to customer sites as required, both domestically and internationally, to support business needs.
Responsibilities
Key Responsibilities
• Migrations: Perform on/off process migrations for DCS (Experion/TPS) and Safety systems (FSC/SM).
• On-site Support: Provide high-quality technical assistance, installation, commissioning, maintenance, and repair services for equipment or systems at customer locations.
• Troubleshooting: Diagnose and resolve complex technical issues promptly and efficiently to minimize equipment downtime and ensure optimal performance.
• Customer Interaction: Engage with customers to understand their requirements, address inquiries, and provide training on equipment operation and maintenance.
• Documentation: Maintain accurate, detailed records of service activities, including service reports, equipment status, and updates on customer interactions.
• Preventive Maintenance: Develop and execute preventive maintenance schedules to proactively identify and address potential equipment issues before they become critical.
• Collaboration: Work closely with cross-functional teams, including engineering, sales, and customer support, to provide comprehensive customer service and solutions.
• Technical Expertise: Stay updated with the latest industry trends, product knowledge, and emerging technologies to enhance technical skills and provide effective support.
• Safety and Compliance: Adhere to company safety policies and procedures, as well as regulatory guidelines, during all on-site service activities.
• Travel: Travel to customer sites as required, both domestically and internationally, to support business needs.
Qualifications
Qualifications & Requirements
Education: Bachelor’s degree in Engineering (Electrical, Communications, Mechatronics, or Automation).
Experience: Minimum of 10 years of relevant experience in field service engineering.
Certifications:
- OPM Level 3 Certification is preferable.
- TPS Level 3 Certification is preferable.
- Experion Level 3 Certification is preferable
Technical Knowledge:
- Deep understanding of Honeywell HPS Systems hardware platforms (Experion, TPS, Safety Manager, SM SC).
- Solid knowledge of Cisco Networks and Virtualization (VMware).
- Proficiency in Microsoft Server, Windows applications, and Active Directory (AD) management.
- Strong awareness of Cyber Security principles.
- Experience with backup tools (e.g., Acronis, EBR).
- Good understanding of HSE (Health, Safety, and Environment) requirements.
Language Skills:
- Fluency in English is mandatory.
Knowledge of French is a valuable asset.
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.